FeedPulse Live Analytics

Turn Customer Feedback Into Immediate Business Action

Enterprise Score

3.8

0%
vs last week

Total Responses

15

0%
vs last week

This Week

0

Last 7 days

Unique Customers

15

By email

Feedback Trend

14-day score & response volume

Avg Score
Responses
Oct 08Oct 10Oct 12Oct 14Oct 16Oct 18Oct 2001234

Enterprise Score

3.8/5.0

Good

Based on 15 responses

Department Performance

Average score by department

Customer SupportSalesProductEngineeringMarketing025

Sentiment Analysis

Customer mood distribution

😄
Very Positive33%
🙂
Positive33%
😐
Neutral20%
😕
Negative7%
😞
Very Negative7%

Live Feed

Latest customer feedback

Live
😄

Sarah Johnson

Customer Support

Absolutely outstanding service! The team went above and beyond.

6 months ago
🙂

Mike Chen

Sales

Great sales experience, very helpful team.

6 months ago
😐

Emily Davis

Product

Product is decent but could use some improvements.

6 months ago
😕

Tom Wilson

Engineering

Technical issues with the platform. Needs better stability.

6 months ago
😄

Lisa Brown

Marketing

Love the marketing campaigns. Very engaging content!

6 months ago
🙂

James Lee

Customer Support

Quick response time, resolved my issue efficiently.

6 months ago
😄

Anna Martinez

Sales

Best purchasing experience I've had!

6 months ago
🙂

David Kim

Product

New features are really useful.

6 months ago
😐

Rachel Green

Engineering

Average experience. Some bugs need fixing.

6 months ago
🙂

Chris Taylor

Marketing

Great newsletter content, keep it up!

6 months ago
😞

Maria Garcia

Customer Support

Very long wait times. Needs improvement.

6 months ago
😄

Alex Thompson

Sales

Seamless buying process. Very professional.

6 months ago
🙂

Sophie White

Product

Product quality is consistently good.

6 months ago
😄

Ryan Clark

Engineering

Engineering team delivered excellent solutions.

6 months ago
😐

Katie Adams

Marketing

Social media presence could be stronger.

6 months ago

Collection Channels

How feedback is received

Website40%
Email27%
SMS20%
Direct13%