FeedPulse Analytics
Complete User Guide & Roadmap
FeedPulse Analytics is an enterprise customer feedback platform that helps organizations monitor real-time customer sentiment, identify operational issues, and drive continuous improvement through data-driven insights.
Getting Started Roadmap
1
Set Up Departments
Navigate to the Departments page and create departments that represent the areas of your organization you want to track feedback for (e.g., Sales, Support, Product).
2
Create Feedback Forms
Go to Feedback Forms and build customized surveys for each department with questions tailored to what matters most.
3
Distribute to Customers
Share your forms via website embed, email, or SMS to start collecting real customer opinions.
4
Monitor the Dashboard
Watch live analytics populate on the Dashboard — scores, trends, sentiment, and department performance all update in real time.
5
Act on Negative Feedback
Review negative responses in the Responses page and add corrective action comments to close the loop on customer issues.
Real-Time
Live dashboard with auto-refresh
Multi-Dept
Track feedback by department
Actionable
Corrective actions on every issue